Terms and Conditions

1. The guests are requested to make a tentative reservation by calling 01910001000 or 01990001000 and/or via email res@thepalacelife.com before processing any kind of payment.

2. Payment Policy: Guest must confirm the reservation by paying advance within 48 hours (or instantly if reserving before 2 working days of arrival) to guarantee your reservation after receiving tentative confirmation letter.
Reservation for one night - 100% Advance
Reservation for multiple nights - 50% Advance.

3. The guest must share the screenshot of a successful transaction to res@thepalacelife.com.

4. Cancellation Policy:
Regular Days
Before 2 Days – Free
Within 2 Days – Full Charge
Blackout Dates
Before 7 Days - Free
Within 7 Days - Full Charge

5. NO SHOW Policy: The full amount will be charged if guest fail to arrive at the resort without prior cancellation via email.

6. The Palace Luxury Resort (Green Planet Resort Ltd.) will not be responsible for any transaction made without the cardholder’s consent.

7. This terms and conditions are valid till further notice.